Tranquility Beauty & Well Being Salon
Operating Protocols @ Tranquility - APRIL 2021
Now that the government has indicated that we may re-open the salon once again there are specific protocols that we have had to adopt to meet the current regulations - these have been updated to meet government and best practice regulations and guidelines.
What we have put in place and how we will be working:
The salon has been deep cleaned using anti bacterial cleaning materials and we have removed “decorative” and unnecessary items from salon surfaces, displays etc to facilitate easier surface cleaning. We have also removed magazines and most leaflets & all stock is in cupboards.
A hands free sanitiser station is installed in reception – please use on arrival and departure
Hand sanitisers are also available in each treatment room and the cloakroom
The waiting room chair is provided solely for emergencies and for disabled clients – the chair will be fully cleaned and sanitised after any use.
We will seek to co-ordinate appointment times for arrival and departure for clients using the 2 treatment rooms in order to minimise risk of unnecessary close contact especially in the reception area.
O Where 2 different therapists are scheduled to use one of the rooms on the same day a 1 hour gap between their clinics in order to fully clean and sanitise the room and to allow for full air exchange.
o Currently the working sessions for our therapists will be:
Sarah – Tuesday, Wednesday, Thursday & Friday – day and evening, plus Saturday am
Anita - (CACI, Microdermabrasion, Laser Hair removal) - Monday pm, Tuesday and Wednesday daytimes, Thursday pm, Friday all day and some evenings & weekends FOR APPOINTMENTS RING 07973135346
Julie (NST Bowen) – Thursday am FOR APPOINTMENTS RING 07900398758
If these changes cause particular difficulty please speak to your therapist who will endeavour to make a suitable arrangement subject to salon space availability.
Couch covers/ towels will be stored, before use, in closed cupboards and not loose on shelves.
Therapists will wash their hands regularly and use sanitiser gel between every client treatment and more frequently as appropriate.
The therapists will wear a combination of protective aprons, protective masks, face shields, eye protection and gloves at all times when this is practicable and appropriate relative to the nature of treatment involved. These will be changed (single use PPE) or cleaned and sanitised after each client.
Protection screens are in use where the treatment being undertaken is appropriate to the use of a fixed or mobile screen e.g. nail desk, lower body work etc and on reception
Any hand held instruments used in treatments will be used on just one client and will be fully sterilised/sanitised before the next use.
Larger machines used close to clients will be sanitised before further use, by use of sanitising spray and/or sanitiser wipes.
Hard surfaces in client areas are cleaned daily with antibacterial wipes/liquid and also between clients where appropriate.
Between clients we will operate our air conditioning units and air exchange fan units to allow air circulation and replacement.
We have installed air exchange fan systems, designed by air conditioning and ventilation experts, to operate if appropriate, during and always following treatments. These provide for a full exchange of the air in the salon 6 times per hour removing any contaminated air and introducing fresh air from outside the building. These complement our existing air warming and cooling systems
We aim to maintain the maximum possible distancing whilst you are in the salon again commensurate with the nature of the treatment being provided. Please follow your therapist’s instructions and be aware of the “distance marker spots” in reception.
All towels / soft couch furnishings used in the treatment rooms will be changed following each client and will be immediately bagged and, as soon as possible, laundered with antibacterial washing liquid at 60C+.
We are unable to offer tea/coffee and other drinks at present except where a treatment requires a drink of water to be provided – in such cases &/or in emergency we will provide water in single use disposable non plastic cups. You are welcome to bring your own bottled water if you wish
Gift Vouchers purchased will be sent electronically to the purchaser or recipient to avoid the risks associated with paper copies.
We have replaced our individual cloth type hand towels in the cloakroom and towels at the treatment room sinks with hands free soap dispensers and hands free dispensers of paper towels and toilet tissue.
Therapy Team health checking etc:
All therapists will temperature and symptom check before the start of each day’s work and will not attend if they or anyone in their household have any signs of possible infection and appointments may therefore need to be postponed/cancelled at relatively short notice entirely for your protection.
Therapists “uniform” items of clothing will be washed at a minimum of 60C before re-use
Therapists will follow the personal cleansing and sanitising protocols outlined above.
What we are asking of our clients:
Please don’t visit the salon speculatively - we can only treat clients with pre booked appointments
Please do not visit the salon to book an appointment, purchase a product or voucher – please call or email the salon to make bookings with Sarah, or to make a product or gift voucher purchase; for products purchased we will arrange a collection time or delivery if local. Gift Vouchers will be sent to you electronically.
Clients of Anita, Kate and Julie will be provided with mobile telephone numbers. Clients should contact them direct, to discuss any issues, to book an appointment or if an appointment change/cancellation is necessary, rather than via the salon telephone, as this will ensure a more immediate response.
We ask that clients accept non-touch temperature monitoring and making a health statement before a visit or on arrival (if the health statement has not been completed the day before).
We would ask that clients bring and wear a protective mask / face covering if you have one. We have supplies of masks available for £1 with all proceeds to NHS charities. The covering should be worn throughout your time in the salon except only when the nature of the treatment requires therapist to access the lower face area.
Please avoid touching doors, handles and other surfaces so far as is possible
Hand sanitising liquid is situated in Reception and in each therapy room – please wash your hands and/or use the sanitiser on arrival and departure or at any time during your visit.
We have removed the individual hand towels from the cloakroom and replaced them with disposable paper towels and dispenser – please dispose of used towels in the pedal operated been provided, without touching the bin.
Most clients have no need to use our toilet facility however it is available for your use but we ask that clients use the antibacterial spray and blue paper cleaning cloth to clean all elements of the sanitary ware after use and place the used towel in the pedal bin provided. Please follow the covid-19 hand washing protocol (20 seconds) and use the sanitiser spray.
Wherever possible we ask that payment is made by debit/credit card (contactless if possible), rather than by cash for the immediate future. We can also accept Bank transfer.
We will amend our normal appointment lengths as some treatments will take longer than normal to accommodate the new working practices. We will also programme a gap between appointments in order to avoid overlap and enable full cleaning, air exchange and sanitising of the premises -
o We would ask that you arrive, alone if possible, close to your appointment time.
o Please park in the salon designated spaces immediately outside the salon. There should always be an available space immediately outside the salon.
o Please then wait in your car, even if the front door is open (this may be to allow air flow), until the therapist indicates from the doorway that you should come into the salon.
o Any person bringing you to the salon should wait in their car whilst the treatment is in progress, please try to avoid bringing children as this may compromise infection control.
o Please bring as little with you as possible e.g. payment card, car keys, mobile phone – if a coat is not essential please leave it in your car. Basically if you do not need it for your appointment please do not bring it in – this will minimise contamination risk.
We would ask you to adopt a safety first approach to keeping appointments and call us to postpone if you have even slight doubts about your own health, that of someone living with you or with whom you have had recent potential contact. We will not complain even if cancellation is at the last minute, and we hope you will understand that this is in order to protect you, our clients, and our team as much as possible. Please observe government self isolation regulations and do not visit the salon if you or anyone living with you is/should be in self-isolation.
Please ensure that you abide by any regulations pertaining to the Covid Risk areas (Medium, High or Highest), if these become applicable – please contact us to cancel your appointment if you are restricted by any rules related to the risk area you live in - do not visit the salon. We hate to turn away clients but for the safety of you, our team and other clients we must all abide by the rules that are put in place. If you are uncertain as to the rules contact your local authority.
We will continue to send appointment reminder texts to those who have provided mobile telephone numbers – usually the day before your appointment. We will also try to contact you the day before an appointment to conduct a brief health questionnaire as required by Government. If you have any doubts about being fit to attend, please call us as soon as possible.
We anticipate that, with longer appointment times and the limited salon use programme, appointments may be at a premium. If you are unable to keep a booked appointment please advise the salon/therapist as soon as possible so that we can offer the appointment to someone on our “waiting list”.
We may in certain circumstances decline to treat a client who appears to potentially have symptoms of Covid19 or is defined as “high risk” or “vulnerable” or those who are caring/shielding someone in these categories for the safety of the client or the person they are caring for – we will of course discuss the specific situation with each client.
These protocols are the result of the specified requirements of government and our own professional bodies guidance for the safety of you and our team.
We believe that we have created a working model which, with the protective screens, PPE (masks and shields) and cleaning /sanitising materials, provides the greatest safety for both our team and for you.
The precautions will be reviewed regularly, in line with guidance from professional bodies and the government, and amended as necessary and if you feel that there is anything more that we could do to ensure both your own and/or our safety please do not hesitate to let us know.
The whole team is delighted to be welcoming you back to Tranquility and we will do all we can to make your visit enjoyable and relaxed despite the unusual times in which we are living.
Tranquility Salon – 17th August 2020
Updated - 12th October 2020
Updated - 2nd December 2020
Updated - 24th February 2021
Updated - 12th April 2021
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