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Home About Us The Salon The Team  Treatments  Hours Prices Offers Contact Privacy


Privacy and Data Policy

TRANQUILITY SALON PRIVACY STATEMENT

At Tranquility Salon we understand that clients and visitors to our website will be concerned about the privacy of their personal information. The following is a statement of the Tranquility Salon privacy policy and processes:

1. No personal data is collected through the Tranquility Salon website

2. No cookies are used on the Tranquility Salon website  

3. The Tranquility Salon website contains links to other websites in order only to provide additional information regarding treatments, therapist qualifications and professional organisations or our location information. All such organisations have their own privacy statements if in doubt please review these statements.

4. We may collect, via emails, texts, telephone conversations and person to person conversations, both Personal Information and Communication Information.  We use this information as follows:

a. Personal Information

i. Any personal information (age, sex, medical history and conditions or similar) provided during or relation to treatments at Tranquility Salon is retained only in manual records, securely held by the salon, and is used solely by the therapists for professional therapeutic purposes and client safety.

ii. Personal information (age, sex, medical history and conditions, treatment actions and results) may be passed to our/therapists insurers in the event of an incident which may give rise to a claim against the salon/therapists.

b. Communication Data

i. Any communication data provided to Tranquility Salon (email, mobile telephone, landline telephone, address etc) is stored both on paper and electronically (on our email client list and on our “Youreontime” appointment booking system) and may be used to communicate in relation to:

1. Appointments

2. Treatments

3. follow up procedures after treatment  

4. client personal safety

and

5. Communicate from time to time details and news from Tranquility, our special offers, treatments available and similar information.  

a. Anyone no longer wishing to receive Tranquility News, offers and similar communications via email or text may unsubscribe at any time by emailing “UNSUBSCRIBE”  to sarah@tranquilitysalon.org.uk;  personal data may however still be retained manually and electronically for the purposes outlined in 4. a) i & ii & 4. b) i) 1-4 above as required by law and/or insurers requirements

        5. Tranquility Salon will not pass any personal or communication data, provided to us, to any other persons or organisations except as specified above.  

6. Details of the value of personal expenditure at Tranquility Salon is retained electronically only as a points number, in relation to the Tranquility Salon Client Loyalty Rewards Scheme.

7. No electronic data from Debit/Credit Card transactions is retained by Tranquility Salon following completion of an individual transaction.  Unidentifiable paper records (merchant card transaction copy slips) are securely retained off site for a period of 3 years in accordance with the requirements of the card transaction handling organisation(s).

8. If you have any concerns regarding your privacy or the use of any information held by Tranquility Salon or wish to view (at no cost) any information held by Tranquility Salon about you, at any time, please contact the owner.

       Tranquility Salon, Droitwich Spa, UK – May 2018